Privacy Policy

1. Introduction

Toqueñaro ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.

2. Information We Collect

We may collect and process the following categories of information about you:

• Identity and Contact Data: name, email address, phone number, postal address, and similar identifiers you provide when completing forms, registering, or contacting us.
• Account and Usage Data: information about how you use our website and services, including pages visited, time spent, and interaction patterns.
• Technical Data: IP address, browser type and version, time zone setting, operating system, device information, and other technology on the devices you use to access our website.
• Communications Data: records of correspondence if you contact us, including the content of messages and any attachments.
• Marketing and Preferences Data: your preferences in receiving marketing communications from us and our third parties, and your communication preferences.

We do not knowingly collect sensitive personal data unless you choose to provide it to us voluntarily, and only where necessary and lawful to do so.

3. How We Collect Your Information

We use different methods to collect data from and about you, including through:

• Direct interactions: information you provide when filling in forms, creating an account, requesting information, or communicating with us by post, phone, email, or otherwise.
• Automated technologies: as you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies, server logs, and similar technologies.
• Third parties: we may receive personal data about you from various third parties and public sources where legally permitted.

4. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Providing, operating, and maintaining our website and services.
• Responding to your enquiries, requests, and support needs.
• Improving and personalising your experience with our website and services.
• Sending administrative information, such as updates to our terms or policies.
• Sending marketing communications, where you have consented to receive them, or where we have a legitimate interest to do so.
• Detecting, preventing, and addressing technical issues, fraud, or security concerns.
• Complying with legal and regulatory obligations.

5. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights and interests.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and improve your browsing experience. Cookies are small files placed on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

7. Sharing and Disclosure of Information

We may share your personal data with the following categories of recipients:

• Service providers who perform functions on our behalf, such as hosting, analytics, and communication tools.
• Professional advisers, including lawyers, auditors, and insurers, where necessary.
• Regulators and other authorities where required by applicable law or regulation.
• A buyer or successor in the event of a merger, acquisition, reorganisation, or sale of assets.

We do not sell your personal data to third parties for their own independent marketing purposes.

8. International Transfers

Your information may be stored and processed in countries outside your country of residence. Where we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymise it.

10. Data Security

We have implemented appropriate technical and organisational measures designed to protect the security of any personal information we process. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

11. Your Rights

Depending on your jurisdiction, you may have certain rights in relation to your personal data, which may include the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data in certain circumstances.
• Object to or restrict certain types of processing.
• Request transfer of your data to another organisation.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to your request.

12. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us so that we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices. We encourage you to review the privacy policy of every website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page and, where appropriate, notify you by other means. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch via our Contact page.